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About Hair Extensions

  • What are Curly Vision clip in hair extensions?

    Our clip in hair extensions add natural looking length and volume in minutes. We use 100% Remy-Anatolian virgin hair to guarantee a luxury, seamless finish.

  • Why should I choose Remy hair over other hair types?

    Remy is the finest quality human hair giving the most natural results. The hair is handpicked with the cuticles aligned in downward direction creating tangle-free, smooth, shiny and silky hair extensions. Curly Vision guarantees high-quality hair extensions with 100% Remy hair for the best results.

  • Which Curly Vision collection is best for me?

    Double Trouble has two wefts to provide half head coverage and subtle volume. Charlie’s Angels contains three wefts adding luxury thickness with full head coverage.

  • How do I choose right colour?

    Select the colour closest to the lightest shade in your hair. Our multi-tonal hair means a slightly different shade still blends perfectly. Alternatively, use our Colour Match Service.

  • How long are your hair extensions?

    Our clip in hair extensions are 22 inches falling just below the chest. You can style them for many different looks and updo’s. If the extensions are too long, we advise speaking to a professional stylist who can cut them to your desired length.

  • Which weight is best for my hair?

    Double Trouble weighs 100 grams and suitable for thin or fine hair. Charlie’s Angels Collection is 180 grams and designed for regular to thick hair.

  • Why don’t you have heavier weights?

    Heavier weights are not healthy and add extra stress to the hair and scalp. We are industry professionals with over 15 years of experience so we fully understand hair extensions. Professional salon extension services do not permit more that 180 grams of hair extensions and we follow the same guidelines.

  • How long do Curly Vision extensions last?

    Our hair extensions usually last between six month and two years. The lifespan depends on accurate aftercare, using suitable products and the number of times you wear them.

  • Is it normal for the hair extensions to shed hairs?

    It is completely normal for clip in extensions to shed hairs. Proper maintenance and brushing will reduce the amount of hair loss.

  • Why do your clip ins contain 2 or 3 wefts?

    As industry professionals, we used our many years of experience to design and develop our unique system. We have worn the hair extensions ourselves and found that 2 or 3 wefts is the perfect amount to create the desired volume without damaging our real hair. Other benefits include quicker installation times and more affordable prices.

  • When can I wear the extensions?

    You can use our clip in hair extensions whenever you want! They are suitable for daily use or occasional wear.

  • How long do they take to put in?

    Curly Vision hair extensions are simple and quick to install, you can be ready in minutes.

  • When I wear the extensions, will my hair feel heavy?

    Initially, you will notice the extra weight but this quickly passes. Curly Vision hair extensions are designed in line with the highest industry standards and our expert knowledge. We carefully selected the weight so they are suitable for all hair types.

  • I have short hair, can I use Curly Vision hair extensions?

    We recommend at least shoulder length hair for the best results. If your hair is too short, it is difficult to create a seamless blend.

Hair Extensions Usage and Care

Hair Extensions Usage and Styles

Pricing and Payments

Delivery Information

  • How much do I pay for delivery?

    We know paying for delivery can be a putt off. That's why we offer FREE worldwide shipping on all clip in hair extensions order. There are no delivery charges and we ship all of our hair extensions using Royal Mail Tracked and Signed.

  • When will my order arrive?

    We use Royal Mail as our primary carriers and are restricted to their working days for shipping purposes. Royal Mail International service takes between 3-5 days depending on your location. This may take longer if you live in a remote area (see Am I Living In A Remote Location? Section for more information). You can track the progress on your delivery by entering the tracking number provided on the Royal Mail Tracking Service by visiting https://www.royalmail.com/track-your-item#/.

  • When do you send my order?

    We ship all of our orders on Monday to Friday. No orders are sent during the weekend or holidays. Orders placed Monday to Friday before 3pm (GMT) are sent for delivery the next working day. Any orders placed between Thursday (after 3pm GMT) and Sunday will take up to 3 - 5 working days. We want to get your hair extensions to you as quickly as possible! In the event Curly Vision is unable to process your order for any reason, shipping may be delayed by 3 - 5 working days. We find the most common problems are incorrect or incomplete payment details and incorrect address information. Please check all of your details before submitting your order to prevent delays.

  • Can I track my order?

    Yes, all of our orders are sent with a tracking service so you can follow the journey of your parcel. You will receive two emails from us during the process of your order. The first email will confirm your order has been processed once your payment has cleared (this can take up to 48 hours). We will send a second email after your order is shipped, which will include your tracking number. You can track your order via our carrier website Royal Mail: https://www.royalmail.com/track-your-item#/

  • Who pays the international tax and duty frees?

    You are required to pay all international tax and duty fees. Curly Vision accepts no responsibility or liability for any tax, duty fees, customs charges or any other fees applied by your local Customs Authority. We are unable to provide any further details about the fees and recommend contacting your customs office or tax agent for accurate information. For more information you can visit https://www.royalmail.com/personal/international-delivery/country-guides

  • My order shows delivered but it has not arrived, what do I do now?

    When your tracking number shows delivery to your address but it has not arrived, you need to contact Royal Mail directly https://royalmail.com. Once it is listed as delivered, Curly Vision is no longer responsible for your order. We do not offer a refund if you claim the parcel is not delivered.

  • What happens if I enter the wrong shipping address?

    It is your responsibility to enter the correct shipping address. Curly Vision is not responsible for sending your order to an incorrect address when you have entered the wrong information. Due to our shipping schedule, we cannot guarantee that any requests to change your delivery address will be completed. If you do need to change your address, please contact us on hello@curlyvision.co.uk as soon as you have placed your order. We will try our best to correct the error, however we offer no guarantees due to various time limits. Once your order is processed or shipped, we are unable to change the address. If your order is returned to us, we can either send it to the correct address or provide you with an exchange or refund. We reserve the right to charge extra delivery fees or provide a refund minus the delivery charge.

  • Am I living in a remote location?

    We cover as many locations as possible using Royal Mail International Delivery * Please note we cannot deliver to the following countries due to shipping difficulties: Afghanistan, Albania, Angola, Bangladesh, Belarus, Botswana,Cameroon, Democratic Republic of the Congo, Republic of the Congo, Cote D’Ivoire, Czech Republic, Dominican Republic, East Timor, Egypt, Ethiopia, French Guyana, Gabon, Gambia, Ghana, Guinea Equatorial, Guinea Republic, India, Iran, Kenya, North Korea, South Korea, Kuwait, Lebanon, Liberia, Libya,Republic of Macedonia, Madagascar, Malawi, Mali, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Qatar, Russia, Rwanda, Saudi Arabia, Senegal, Sierra Leone, South Africa, South Sudan, Sri Lanka, St. Vincent, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe. This is not a comprehensive list of remote locations and it is subject to change. Remote areas can result in longer transit times or restricted deliveries. Curly Vision encourages our customers to check the DHL Remote Areas table for full information. In the event that your area is on the table, Royal Mail may not be able to deliver to you or an additional delivery charge may apply. Before placing your order, please contact us on hello@curlyvision.co.uk with your full shipping address. We will check the location to provide you with accurate delivery information and the correct shipping price.

  • How can I contact Curly Vision?

    If you have any questions about our delivery policy, please contact us on hello@curlyvision.co.uk. We are always here to help you and aim to reply within 24 hours.

Returns & Exchanges

  • Do you have a Return or Exchange Policy?

    Yes we do! We understand it can be difficult to select the right colour when you are looking at a computer screen. Curly Vision is pleased to offer our quick and easy 30 Days Return or Exchange Policy.

  • How do I make a return or exchange?

    Simply email us on hello@curlyvision.co.uk with your order number, your return preference (refund or exchange) and the product/shade you require (exchange only) within the 30 day return period. We will provide you with a Returns Merchandise Authorisation (RMA) code, full instructions and our return address in London, UK. Once your return or exchange is authorised, simply send your hair extensions to our returns address. You will need to securely pack your hair extensions to prevent any damage and include a copy of the invoice and your RMA code. If you are an international customer, the parcel must clearly show “Return, No Duties”. Once we receive your returned product(s), we will inspect the hair extensions and packaging to check they meet our requirements before providing a refund or exchange. You will only receive a refund or exchange if the product(s) are unopened, unworn, in the original packaging and there is no damage to the product(s), security seal or packaging.

  • Can you accept opened products?

    We do not accept returns or exchanges where the security seal or product(s) have been opened, worn, tampered with or damaged. Our products have a special security seal to identify when the extensions are removed so you can wear them, any damage to the seal will void our Return and Exchange Policy. Don’t worry, you can open the box to check the colour and quality of our extensions without removing this seal so you are able to return or exchange the product(s) if needed. Human hair extensions are classed as a hygiene product so we must meet the safety and hygiene requirements. We take these matters seriously to protect our customers safety so we cannot accept opened products. Curly Vision is not alone, you will find that all hair extension suppliers have these rules in place for the same reasons.

  • Will you accept my return or exchange without contact or an RMA?

    No. It is essential to contact us before you send the product(s) back for a refund or exchange. Our return address is different than the address listed on your invoice as it cannot accept returned product(s). Any product(s) sent before contacting us or without a RMA for a refund or exchange will be denied.

  • Who pays for the return shipping?

    You are responsible for all return and exchange shipping costs. If you are an international customer, you need to add “Return, No Duties” to the parcel, otherwise it will be returned to you. We recommend shipping with a tracking number as Curly Vision is not responsible for lost returns. If you are sending the product(s) back for an exchange, you must pay for the additional delivery costs for shipping your replacement product(s). We will add the amount to your RMA and you can pay either using paypal (sales@curlyvision.co.uk) or include the payment in the parcel you send to us.

  • When do I receive my refund or exchange?

    Once we have received your return, we will complete our inspection to ensure you qualify for the refund or exchange. Once we have confirmation that the hair extensions were not opened, worn or removed from the cardboard backing, we will issue your refund or exchange as follows:

    Refund - You will receive a full refund (excluding the original shipping costs) to the original payment method.
    Exchange - We will send the different colour hair extensions to you using our standard shipping process. For more information, see our Delivery Information section.

  • How can I contact Curly Vision?

    We are always happy to help you! If you have further questions, please email us on hello@curlyvision.co.uk. We aim to respond within 24 hours.

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