Terms & Conditions
All prices on the website exclude shipping fees. All Curly Vision hair extensions are shipped from London, UK.
FREE DELIVERY ON ORDERS OVER £100.
Royal Mail Special Delivery™ (Guaranteed by 1pm) - £8.95 (inclusive of VAT)
Guaranteed Saturday delivery is available as an add-on to the Special Delivery™ service for the urgent items you post on Friday. Guaranteed Saturday delivery ensures that your item is delivered by 1pm on Saturday.
We ship Monday through to Friday, excluding weekends and holidays. Orders placed after Thursday will take up to 3-5 working days.
Orders placed before 03:00 PM (GMT) will be sent for delivery next day. (Monday-Thursday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days.
Tracking Your Order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
DELIVERY OF ITEMS:
In the event a customer’s tracking number states delivery was made to the customers address, Curly Vision does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact Royal Mail for assistance.
If you require more assistance you can contact us by emailing [email protected] and you will receive a response within 24 hours.
The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.Curlyvision.co.uk Copyright 2016, Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.Curlyvision.co.uk. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of www.Curlyvision.co.uk used in the site are trademarks.
INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described Software and all HTML and other code contained in this Site, and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
CHANGES TO TERMS
CHANGES TO PRODUCTS AND PRICES
We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We have made every effort to ensure that the weight described for the products are accurate however in some instances the weight cannot be entirely accurate.
SECURITY & PAYMENT
Your financial & identity protection is our most important priority. That is why we process all payments through Stripe and PayPal, which are amongst the safest & most secure payment processing systems in the world.
DUTIES AND TAXES
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any).
RESOLVING YOUR CONCERNS
DELIVERY OF ITEMS
Curly Vision does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.
1. Do you have a return policy or exchange policy?
Yes, we are pleased to offer a return policy on unopened hair extensions within seven (7) days within you receiving your order. We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.
2. What if my shipment doesn't arrive?
Curly Vision Hair does not take responsibility for products that are sent to you unregistered. Curly Vision Hair does not offer refunds for items sent without a tracking number. If you would like it sent registered with a tracking number this will be at an additional cost to you.
3. May I return my order?
We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered with. You may return your Curly Vision Extensions order ONLY if they have been unopened and not taken out of the packaging. Curly Vision Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out.
4. Why are Curly Vision Hair Extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.
5. How do I make a return?
You must contact us first at [email protected] within the seven (7) day return period. All Curly Vision Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued.
We will then provide you with our return address which is in London, UK, where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded or exchanged.
6. Do I have to pay for the shipping of my return?
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Curly Vision Hair will not be responsible for lost returns.
7. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.
8. May I return Curly Vision hair extensions without contacting you?
No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.
9. How may I contact you?
You may contact us by e-mail at [email protected] and we will reply to your email in less than 24 hours.
If you wish to exchange your item(s) please follow our exchange policy.
Do you have an exchange policy?
We understand that picking the right colour might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Curly Vision Hair Extension set for a set of the right colour within seven (7) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
May I exchange my order?
We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.
You may exchange your Curly Vision Hair Extensions order ONLY if they have been unopened and not taken out of the packaging. Curly Vision Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.
Why are Curly Vision Hair Extensions non-exchangeable if opened?
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
How can I exchange my hair extensions to the right colour?
You must contact us first at [email protected] within the industry leading thirty (30) day exchange period. We will then issue you a Return Merchandise Authorization (RMA). All Curly Vision Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address which is in London, UK, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
Do I have to pay for the shipping of my exchange?
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Curly Vision Hair will not be held responsible for lost returns.
Shipping costs associated with us sending you your exchange will apply. This amount to be stated on your RMA can either be paid using paypal to [email protected] OR include the amount in the package when you send it back to us.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
When will I receive my exchange?
We will send you the different colour hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.
What is the exchange period?
We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.
May I exchange Curly Vision Hair Extensions without contacting you?
No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from.
Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
How may I contact you?
You may contact us by e-mail at [email protected] and we will reply to you within 24 hours.